Policies

Zabtny Application

1. Privacy Policy

Zabtny respects the privacy of its users and is committed to protecting personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Information We May Collect

Depending on how you use the Application, we may collect:

• Name.

• Mobile number.

• Email address.

• Account information.

• Profile picture, if provided.

• Order and transaction information.

• Messages and communications related to orders.

• Files and attachments uploaded by users.

• Ratings and reviews.

• Payment information necessary to process transactions through payment providers.

• Technical device and application information.

• Usage, performance and technical error information.

How We Use Information

We may use information to:

• Create and manage accounts.

• Operate Zabatni services.

• Connect Customers with Service Providers.

• Process orders and transactions.

• Process payments and refunds.

• Communicate with users.

• Handle disputes and complaints.

• Prevent fraud and abuse.

• Improve the Application and its services.

• Maintain application security.

• Comply with applicable legal requirements.

Data Sharing

Necessary information may be shared with parties involved in providing the service, including:

• The Service Provider connected to the relevant order.

• Payment providers.

• Hosting and technology providers.

• Communication and notification providers.

• Government or judicial authorities where legally required.

Zabatni does not sell users’ personal data.

Data Security

Zabatni uses reasonable technical, organizational and administrative measures designed to protect personal data against unauthorized access, loss, misuse or unlawful disclosure.

However, no electronic system can be guaranteed to be completely secure.

Data Retention

Personal data may be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes and protect legal rights.

When retention is no longer necessary, data may be securely deleted or destroyed in accordance with applicable requirements.

User Rights

Subject to applicable laws, users may have rights regarding access to their personal data, information about its processing, correction and updating, deletion where legally applicable, and withdrawal of consent where processing is based on consent.

2. Cancellation and Refund Policy

Zabatni aims to maintain a fair balance between the rights of Customers and Service Providers.

Before Work Begins

If a Customer cancels an order before work begins, the Customer may be eligible for a refund depending on the transaction status and any fees disclosed in advance, subject to applicable law.

After Work Begins

The refund decision may consider:

• The amount of work completed.

• The nature of the service.

• The reason for cancellation.

• The status of the order.

• Whether the Customer has benefited from the work.

• The agreement between the parties.

• Applicable consumer rights.

Failure to Deliver

If a Service Provider fails to deliver the agreed service without an acceptable reason, the Customer may submit a refund request or dispute through the Application.

Non-Conforming Service

If the service materially differs from the agreed specifications, the Customer should report the issue and provide supporting evidence where available.

Zabatni may give the Service Provider an opportunity to correct or redo the service before making a final decision.

Digital and Customized Services

Some services may be digital or specifically customized for the Customer. Therefore, refund eligibility after work has begun or a deliverable has been provided may vary depending on the nature of the service and applicable law.

Refund Processing

Approved refunds are processed through the original payment method or according to the payment provider’s procedures. The time required for the refund to appear may vary depending on the bank or financial institution.

3. Service Provider Policy

Service Providers must:

• Provide accurate information.

• Hold any qualifications or licenses required for the service, where applicable.

• Meet agreed deadlines.

• Deliver work according to the agreed specifications.

• Protect Customer information.

• Avoid using stolen or unlicensed materials.

• Not request payment outside the Application to bypass applicable safeguards.

• Not manipulate ratings.

• Not provide services that violate applicable laws.

Zabatni may suspend, restrict or terminate a Service Provider account in cases of violations, fraud or misuse.

4. Content and Intellectual Property Policy

Users are responsible for the content and files they upload or publish.

Users may not upload or publish content that:

• Infringes intellectual property rights.

• Violates another person’s privacy.

• Contains fraud or misleading information.

• Violates applicable laws.

• Contains threats, abuse or defamatory material.

Zabatni may remove prohibited content, restrict access to it, and take appropriate action against the associated account.

5. Ratings and Reviews Policy

Ratings must reflect genuine experiences.

Users may not:

• Purchase reviews.

• Create fake reviews.

• Manipulate ratings.

• Threaten users to obtain a specific rating.

• Submit misleading reviews.

Zabatni may remove or hide ratings that violate this Policy.

6. Security and Fair Use Policy

Users may not use the Application in a way that compromises its security or negatively affects other users.

This includes attempting to hack or disrupt the Application, obtaining unauthorized access to user data, or creating multiple accounts to bypass restrictions.

Zabatni may take appropriate measures to protect its users and the Application, including suspending accounts that violate this Policy.

Contact Information